"I think of the time when Jules was managing our hostel in Boston and he was very creative when it came to creating an event out of each holiday so that our guests would truly feel welcomed and appreciated in Boston. "
" I think of the time when we had over 200 beds to unload from a truck into the building in Boston on a blazing hot August day. Jules had formed a relationship with his team members who even though not their job, everyone wanted to pitch in. It was amazing to see that truck being unloaded without a single complaint from our folks. Afterwards he made certain to ensure that everyone knew how much he appreciated their efforts. "
"Another story would be how well he handled complaints by the city when during the start of the pandemic, our guests became less and less desirable and we have more and more security issues to the point where he had to schedule conference calls with the local authorities. Jules handled himself with tremendous confidence and concern that we were able to work out a resolution that was agreeable to all parties in the situation. "
"One of the greatest ways that you add value is through your ability to understand all sides of an issues and approach a solution through mutual collaboration. For example, when I think of the challenges that have faced Minerva students in the residence hall, you have created space to understand how this may be impacting Minerva as an institution and the experience of the students, even when it may not negatively impact the organization you work for. This includes specific challenges and problems Minerva students face on floors 5-9, as well as the basement kitchen. You work collaboratively and with integrity to discover solutions by proposing solutions, talking through the pain points, and coming together to problem-solve such challenges."
"One of the greatest ways you add value is through your leadership and example-setting in the residence hall. I have come to admire your work ethic and ability to execute. For example, you are traditionally aware and already working on a solution for any concerns we identify. More than this, however, you act as a leader by being a resource and positive force for others. I have seen this strongly in your interactions with the student workers in the building who have come to understand you and your role as supporting their success. You are kind, patient, and thoughtful in your interactions with them, listening and discovering how you can best assist them. You are a hub of knowledge that communicates easily with others, thrives in assisting others, and is constantly reliable. "
"One of the greatest ways Jules adds value is that there isn’t just one way. He adds value in so many ways. As his past employer if I was forced to describe one way he added value I would say it was his follow through. If asked to do anything no matter how big or small Jules made sure it got done. Even if the task wasn’t directly his to do. He would follow up and make sure the person responsible had taken the needed action. Jules would get creative and use every tool in his toolbox to get a needed task done."
"One example I can think of happened in 2014. A steam vent in a guest room of a study hotel burst. The guest was not there and by the time the issue was caught extreme water damage had happened to multiple rooms. We had a very small window to repair all the damages before we had long term guest checking in. At this time, I was dealing with another emergency at a property out of state and three time zones away. Jules had to follow through and follow up on countless tasks and multiple teams of people to get the rooms repaired to our standard in time. To this day I don’t know how he met our clients deadline…"
"Jules adds value with his willingness to step in and help source and train new managers / employees. He has effectively trained new managers on day to day maintenance, tracking payments, handling collections, and dealing with all personality types encountered in the housing / hospitality industry. He has also successfully sourced contractors for other external projects outside of his property’s scope. This is a very nice added value / we appreciate his willingness to assist."
"Jules adds value by his effectiveness and timeliness. We recently asked him to take over temporary property management tasks, while other employees transitioned in and out of the company. He stepped up and completed the work in a surprisingly timely fashion. His Flexibility and willingness to go beyond his typical scope of responsibility is important to our operation in SF."
"I've known and work with Jules for about 9 years now. He is very determined and get things done!! He's very helpful and is a great person that I admire when working with him. He has helped me through rough patches at work. He's very understanding and patient. There was a time where I felt like giving up and he has encouraged me that I can be the best of the best if I just stay focused and work on my flaws instead of beating myself up about them. I remember a time when a co-worker of ours had quit on us and we had to work around the clock. Jules made sure that the team was good, he would buy us lunch, check on us and sometimes work extra hours to make sure we stayed a float. "
"Not to long ago there was a big transition for me at work where I needed help with certain aspects of the job. I knew I can count on Jules!! He was able to train me on the level of the work that was required that he already knew, he took the time out of his busy schedule to work with me and explain things to me in details. Jules is so professional and very direct and very poised!! "
"I have a work relationship with Jules. His effective communication skills made it easy to schedule and organize the job. His ability to prioritize tasks that needed to be done were helpful to make sure the job was done. Any issues that arise were set at ease with his calm demeanor. For example not all tasks were being completed to satisfaction. Jules scheduled a walk through and spent time prioritizing tasks that needed to be done and how often they should be done."
"The greatest way you add value is by your consistent diligence to the student community we both work in. I think about the time where had a trespasser in the building and you dropped what you were doing to help me navigate the camera footage and go over the course of events with me. Although you are often focusing on the wellbeing of the building systems, you always take the time to consider student impact. Whenever there is a building wide safety check, the first priority is that it doesn’t interfere with the academics of our students."
"One of the greatest ways that you add value is through your aptitude to create social relations. I think of the time you were manager of the Hub (an Education First hostel for young people) and we met. You got a very powerful sense of empathy and you are socially opened to make your people network growth. You even propose to organize a trip outside the city and allow us to discover another area. I also remember when you make our reunion in Crete happen, you rented a car and came by pick us up at our hostel to go to a trip. You have a great social attitude."
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